Dr.med.vet. Andrea Holst Tierärztin

Ms. Holst is a dedicated veterinarian. However, her billing practices don't reflect her dedication to the animals. Invoices always arrive just before the three-year statute of limitations expires at the end of the calendar year. These invoices then have a payment term of only 14 days. Furthermore, they include a note stating that payment is considered overdue without prior notice. Three years is a long time... This makes it virtually impossible for both parties to review or verify the invoices. Questions about the invoices and reminders regarding timely billing are ignored. Unfortunately, this severely damages trust.

The veterinary care provided by Ms. Holst is absolutely professional. She takes plenty of time for the animals and always acts in their best interests – there's nothing to criticize there. Unfortunately, this positive impression is marred by serious problems with her billing. Invoices are sent years after treatment, sometimes combined with a payment reminder in the same envelope. This is not only confusing but also makes it difficult to track the costs after such a long time. Particularly frustrating: Just before Christmas, you're pressured with a 14-day payment deadline, and then at the beginning of the new year, a formal demand for payment arrives. This approach is extremely unprofessional and causes unnecessary stress. I hope that Ms. Holst reconsiders her billing procedures, as her expertise and love for animals truly deserve a better rating.

I've been taking my horse to her for years, and I can honestly say that this woman is absolutely passionate about her work. She's always 100% committed to the animals and doesn't sugarcoat things (if necessary). For routine appointments, I sometimes wait up to an hour because she always prioritizes emergencies. Once I knew this, I started planning ahead and am incredibly grateful that she was always there immediately for our three emergencies. No matter the day of the week, day or night – I can always rely on her! The invoices do indeed arrive every year just before Christmas, and sometimes even two or three years later. Since this is a regular occurrence, it's something you can plan for. Andrea Holst is on call for the animals almost 24/7. As I said, emergencies don't adhere to office hours. Because she's not part of a group practice but runs it all on her own (with her wonderful dog), she often doesn't have time for bookkeeping. She's 100% dedicated to animals, and for her, an emergency is always more important than the (regularly planned) accounting. I don't know anyone who has devoted their entire life to the love of animals like Andrea Holst. Thank you for everything!

I'm not impressed with Dr. Holst. She often arrives much too late without giving any notice. Emergencies can always happen, but then she could have let me know. She sends bills three years after treatment. If you question the bill, she becomes, let's say, very rude.

I was referred to Dr. Holst by the official Schleswig-Holstein veterinary emergency service and brought my senior dog (15 years old) to her. She examined him very gently and thoroughly. I had feared the worst, but it was "only" an infection. I can highly recommend Dr. Holst!