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4.531 reviews
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Terrible experience — completely lacking empathy or understanding I took my 14.5-year-old golden retriever to this dog therapist, hoping for support and care. Instead, I was met with a shocking lack of compassion. My dog has severe elbow dysplasia and degenerative spine issues — he can barely stand for a few minutes at a time, let alone walk comfortably. Despite explaining this clearly, the therapist made him stand for 20 minutes during the initial examination, on a small table. This is more standing than he does in an ENTIRE day. I ended up having to carry him outside because she wanted to observe him walking. It was painful and stressful — for both of us. This is not how elderly or disabled dogs should be treated. It is the therapist’s job to adapt to the patient’s condition, not to force the animal to meet an arbitrary expectation. I left and will never return. It’s frustrating when someone who just met my dog thinks they know him better than I do. I’ve cared for him since he was 6 months old—managing his elbow dysplasia and spending thousands on his care. He didn’t make it to 14.5 just by luck. If you have a senior or mobility-impaired dog, I strongly recommend looking elsewhere. Compassion and flexibility should be non-negotiable in this profession — and sadly, they were completely missing here.
