Kleintierspezialisten

I got a bad feeling about this place and still can't kind of shake it. And now they have started lying and giving other information about our cats condition. We took our cat EVIE because it was the only place that had the proper equipment to examine her further. She was in good health visibly, but something was wrong internally, confirmed by 2 doctors just before. It was supposed to be a simple ultrasound, but they took blood tests and put her in an IV, not going to complain about thoroughness, our cat had been vomiting for 4 days. Our normal practice saw something odd in the x-ray which this place didn't. They didn't find anything, but decided to keep her for the night for DEHYDRATION. She had been seen by 3 doctors already, none of them mentioned that she is severely dehydrated and the last one even said that nothing indicates to dehydration, gums are pink as they should and there are no other symptoms. Okay better safe than sorry, I just want my baby to get better. I still didn't have a good feeling about this place. The next day we were waiting for a call to get her, nothing until 15, so I called. They said the doctor will call, but in the end the doctor didn't even bother to call it was the receptionist, no proper explanation they decided to keep her another night, again not playing with my baby's life. Not sure if the doctor even checked on her and decided this on her condition, but I believe no because visibly she looked like nothing was wrong. Also they nonchalantly said she is not eating which was disturbing. This cat eats twice a day and has access to hard food at all times, there hasn't been any issues with her eating, even when throwing up, she would just go back to eat. I felt extremely worried about everything and had little trust on their care. Finally we were able to pick her up after two nights, again THEY SAID THEY DO NOT KNOW WHAT IS WRONG. She hadn't been vomiting and everything seemed normal, but she had not acted any differently before, just the vomiting. I can expect her to have dehydration due to vomiting, but no symptoms no indication why you think this and when asked no explanation, this seems off. And to keep her on IV for two days indicates severe dehydration. We got her and she seemed frantic for some reason, it was weird. We got to the car and she was still frantic, well she had to pee, she had a FULL bladder. Evie is the kind of cat that won't and will not pee anywhere else than the litter box, she has been without peeing for hours due to this. So that she had to pee in the carrier in the car meant THEY HADN'T LET HER USE THE TOILET ALL MORNING and she couldn't in any possible way hold it. Also when we finally got EVIE out of the carrier her back leg was swollen and had a mark on it, some blood and no explanation on this or notice. Her front leg was also swollen probably due to the bandage, but this shouldn't happen! In the end I do not trust them, it was to squeeze as much money as they could, as they take a deposit of 1000eur, felt like they just wanted to use this rather than provide proper care. Due to lack of transparency, communication and care I wouldn't recommend this place. They should reimburse for the items that were destroyed due to the "accident", it's clear this was because they hadn't let her out of the cage to use the toilet. But I do not believe they will take responsibility or provide any explanation. Edit: I had to drag information out, I had to call because no one contacted us. To us it was suspected gastroenteritis but now it is severe, why wasn't this said? Even the paper you gave us says suspected, pic below. Again not taking responsibility or providing explanation on all the things described above, DID YOU READ IT? They said everything was fine she was in good shape but kept due to dehydration and now the information changes. 3 other doctors she saw before you considered to be in good health except the vomiting. That reply confirms my review. Please share your examination and results with our practice so we can confirm.

We arrived at the clinic heartbroken, after another vet had told us that our dog, Pino, was full of tumours and should be put to sleep. We were devastated. But the team at this clinic took a closer look, believed in him, and treated him with incredible care, professionalism, and so much heart. Thanks to them, Pino received the right treatment and affection, finding the real reason behind his bleeding. Today we can truly say he was given a second chance at life! We will be forever grateful for the dedication, compassion, and love they showed—not only towards Pino, but also towards us during such a difficult time. We wholeheartedly recommend this clinic to anyone looking for excellent medical care paired with genuine kindness and empathy. Thank you for everything!🧡🐾

I would like to sincerely thank the team at Kleintier Spezialisten Berlin for the care and attention we received over the past few days. My dog Lava had to stay overnight for emergency care, and from the very beginning we felt she was in the hands of a highly professional team, but above all a very human one. In moments of real worry, it means a lot to find veterinarians who not only know exactly what they are doing, but who also transmit calm and treat the animals with genuine kindness. I would especially like to mention Dr. Gurnth (I hope I’m spelling the name correctly), who mainly took care of Lava during this stay. She explained everything very clearly, took the time to answer our questions, and treated Lava with a sensitivity and care that was truly noticeable. I would also like to mention Dr. Hopfner, Lava’s cardiologist. Although he was not directly involved during this hospitalization, every time we visit him he gives me a great sense of trust and always takes the time to explain in detail what is happening with Lava and what we can expect. For someone living with a dog with a congenital heart condition, having a specialist who communicates with such clarity and care makes a huge difference. Thank you as well to the entire team who looked after her during her stay. Lava is now back home recovering, and we are very grateful for the treatment she received. A clinic that truly inspires trust, where you can feel that they genuinely care about the animals they treat.

Went there yesterday with cat Tipsy for a cardiac ultrasound. She was helped by Peter Zufall and his assistant who both speak good English. A really good experience and I've been through a few vets here in Berlin. He explained why this was actually an unnecessary consultation (that my regular vet wanted me to do) because Tipsy shows no signs of heart problems other than high blood pressure due to chronic kidney disease and did NOT overcharge me by going through the whole spiel but just did what was necessary to see that there was no heart issue on hand and that the blood pressure needs to be addressed. Got the results via email an hour later. Cannot say anything about the rest of the clinic and doctors, but this was a really good, honest, and empathetic experience. They spoke English with Tipsy to calm her down. So cute! Thanks to this doc and his assistant!

Called to schedule an appointment for a cat who’s very ill and needs a surgery ASAP. I asked for English assistance since their website literally has an English version, the woman refused to help me or find anyone who could. She also yelled at me when I tried to explain myself. They couldn’t care less about your pet’s health…