Tierarztpraxis Emstal

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As a long-time client of this practice, I unfortunately have to say that I will be seeing a new veterinarian. Due to an incident two years ago where a female dog had surgery at this practice, and after a second opinion from another veterinarian, it was determined that the surgery wasn't quite right. Of course, we brought this up at the follow-up appointment, along with X-rays from an orthopedic surgeon, and still allowed the second surgery (plate and screws removed) with the hope that it would happen. Of course, anything can happen, and as the vet also pointed out, there's no guarantee that she'll ever walk normally again. We only hoped that her mobility could be improved. I took the advice and have been to physiotherapy regularly, but limitations still exist. The surgery alone cost me €2400. When we went to the other veterinarian and explained everything, he said he wouldn't have charged even half that and would have used different screws to fix the fracture, as the original screws were too long. It's worth noting that there are also different types of X-rays. Of course, there are also different types of X-rays. I was there again for a booster shot and spent almost 20 minutes discussing things with a new veterinarian – Ms. Toimbetova. I repeatedly told the vet that the vaccinations listed in the pet passport should be administered, only the essential ones, as I've had my own experiences and don't want to overload my dog ​​with too many shots. The receptionist was very nice and understood my point, so she also spoke to the vet. The vet acted in her own self-interest and said that administering the other vaccination would be pointless. After answering all questions and confirming that the dog was healthy, in top condition, and had no complaints, the vet began examining him from head to toe. All well and good, but charging almost €33 for that seems quite unfair. The vaccination itself only costs €5.81, and the total bill is €66. The receptionists and assistants are incredibly courteous and friendly! ... They always answer all questions in a friendly manner. For future surgical procedures and treatments, we will consult a veterinarian who acts professionally, empathetically, and with the well-being of both the animals and their owners in mind. Thank you!

The veterinary practice responded very sensitively to our situation. Sadly, our Anni had to be put to sleep yesterday, although this was a decision made by us. They took a great deal of time for us and the situation, and Mr. Lechowicz especially gave our daughter plenty of time to say goodbye in peace. We always felt incredibly well cared for, and both the veterinarian and the staff are incredibly kind and gentle with the animals and their owners! Thank you so much for everything.

A veterinary practice where 5 stars aren't enough! ☺️ The team is incredibly empathetic. I was truly in a state of shock. Everyone did their utmost to save little Chase, but even they have their limits. Chase and I received wonderful care throughout the entire process, and they took care of everything else. I wholeheartedly recommend this practice for your pet. Keep up the great work, team!