Tierarztpraxis Helga Zimmer-Junk

My little one was in a lot of pain, and her legs kept buckling. Unfortunately, my usual vet and other veterinary practices in our area were closed. So, I drove my dog ​​to this practice in Saarlouis. When we got to the reception desk, I explained my emergency. They told me there were no appointments available, even though there wasn't a single animal or person in the place. Instead, they offered me an appointment five days later. By then, my dog ​​would have been in agony. Thankfully, I eventually found another practice that was able to help my dog. That's why I'm only giving one star, even though I'd rather give none.

I had my cat vaccinated at this veterinary practice in January. Unfortunately, I was not informed beforehand about possible side effects of the vaccination, neither verbally nor in writing. Two days after the vaccination, my cat suffered a severe neurological reaction. She was paralyzed in both her front and hind paws. This resulted in an acute emergency and expensive inpatient treatment at a veterinary hospital. What particularly disappointed me was that the practice did not contact me after the incident, showed no interest in my pet's condition, and took no responsibility. When I inquired, I was brushed off with the statement that it was "not their problem." For me, this is unacceptable. I would have expected responsible communication, more empathy, and at least a minimum of follow-up care, especially given such a serious outcome. Unfortunately, based on my experience, I cannot recommend this practice.

I would give twice as many stars. Getting an appointment at short notice was no problem. Very pleasant reception. Clean, uncrowded practice. Extremely friendly team. My dog ​​was treated wonderfully and wasn't scared at all. Technical details were explained to me calmly and thoroughly. I would seek the vet's expert opinion again anytime. Rusty thanks you.

Great practice with very empathetic people... we feel very comfortable.