Tierarztpraxis Timmermann und Ternes

Both veterinarians are very friendly, empathetic, and helpful. The animal's well-being is their top priority. They are punctual, clean, and reliable, as are the practice assistants. My cat and I enjoy going there. I highly recommend this practice.

She was so incredibly kind to my cat. And to me. 😜 And she listened, too. The first of three vets who understood why I needed help.

Dear pet owners, dear practice, I unfortunately cannot understand the negative reviews at all. I have known the vets for decades and have been going there for just as long. Waiting times are unavoidable and yes, mutual trust must also exist. Giving such bad reviews for one or two visits is, let's say, not very fair. Dear practice, keep it up, I think you're great.

This was our first and last time at this vet. After waiting for over two hours, we left. Yes, we came in without an appointment for an emergency. After checking in, we weren't given any attention at all. When we asked, we were told to wait even longer, and they couldn't tell us how long. About three animals were treated in one hour. One even stayed there for over an hour. In my opinion, that's no surprise; the woman at the reception desk needed an average of over ten minutes per person just to create an invoice and process the payment. A simple reminder that it might take longer would have been enough. This kind of treatment is unacceptable. I then went to another vet, also without an appointment, and was seen in half an hour, even though there were about six patients waiting in front of me.

It's been a while since I had to use the emergency vet service for my cat over the weekend, but I still wanted to give my review: It was a very emotional and difficult situation, and the vet recognized this immediately, so I didn't have to wait. She showed a lot of empathy and made the experience as comfortable as possible under the circumstances. Thank you again!