Diplom-Tierarzt Dr. Reinhard Krestan

I visited this practice with my dog ​​for the first time on July 9th. The phone call was friendly, and the appointment was scheduled at short notice – that was straightforward and a positive experience. However, despite having an appointment, we had to wait quite a while at the practice itself. This can happen, but it still surprised me since we arrived on time. The treatment itself left me with mixed feelings. I had mentioned that a particular nasal ointment had been very helpful for my dog ​​in the past, but this was barely addressed. Instead, a different medication was prescribed. When I asked what exactly it did and whether it was a better alternative, I received no satisfactory answer. The blood sample was taken from my dog's front leg, which caused him considerably more anxiety. From experience, I know that taking the blood from his hind leg would have been less stressful, but this wasn't considered. The bill came to approximately €200, broken down into a €90 consultation fee, a €48 dermatological examination, €49.20 for the blood draw, and a €15 prescription fee. This isn't unusual, but the price is on the higher end. It was somewhat confusing that the VAT was only added at the end. While technically correct, this was perplexing from a customer's perspective, as most people can't deduct VAT anyway. The biggest issue concerned the follow-up: According to the lab, the results were ready on July 11th, but the veterinary practice didn't call back until July 17th, four business days later. In our case, the test was positive. A follow-up test could have been done directly on the same sample. When I contacted the lab, I was told that the sample had already been disposed of. According to our regular veterinarian, this happens very quickly. This delay would have necessitated a second blood draw, causing additional stress for my dog ​​and further costs for me. Overall, it wasn't a good experience for us. We won't recommend this practice and won't be returning.