Dr. med.vet. Carmen Heisele

A very nice practice; they take their time for the animals and treat them with love. Always reachable and very competent.

We are very satisfied. The overall care is excellent. Dr. Heisele detected a heart murmur in our dog. An appointment for a cardiac ultrasound was immediately scheduled at the practice (an external specialist will be performing the procedure). Our dental work (tartar removal and extraction of four teeth) was also carried out with the utmost professionalism and according to our wishes. We are always treated very kindly. Dr. Heisele and her assistant, Ms. Riegel, are truly animal lovers and very understanding. As first-time dog owners, we are delighted to have such a wonderful practice right on our doorstep. The practice staff is also friendly and efficient. All questions are answered promptly (also in consultation with the veterinarians). Appointments are kept. Waiting times can sometimes be longer, but this is communicated well so that a new appointment can be scheduled if necessary. We are also grateful when they can squeeze us in for an emergency case.

At another vet, my cat was already very aggressive during the weigh-in. At this practice, however, he's very easygoing with Dr. Riegel, even though he'll never be an easy cat. They achieved a great result with the blood test without using a straitjacket or anything like that. I finally have certainty that I received a misdiagnosis from the previous vet (I asked several vets about the blood test results, and they all confirmed Dr. Riegel's and my opinion). Now, after the most recent blood test, I have the reassurance that everything is fine. The cats are usually offered a treat, which I think is great. Mine unfortunately won't take anything when they're stressed, but it's truly so loving and stress-free, and the animals sense that! Both of my cats are so much less anxious and stressed since we've been going to Heisele Veterinary Practice! The veterinary assistants are also always very, very nice and helpful. There's really nothing to complain about here!!