Kleintierpraxis Elbvororte Britta Biermann

My odyssey in search of a good veterinarian is finally over. Dr. Biermann is the best for me! She's exactly who I've been looking for! She's so loving with the animals, she takes her time, listens, is empathetic, and her team is exceptionally great too. I'm absolutely thrilled to have found this practice! My Sammy received a thorough examination, including a heart ultrasound and X-rays, and I have to say, I've never seen my cat so relaxed at any other vet!

Totally nice staff. She is my regular tierärztin ( vetinarian) patient and loving with my baby Vera

Thank you so much, dear Mrs. Biermann! Today our cat Shorty suddenly fell ill, and we were very worried. We were able to come to the veterinary practice as an emergency case, and even though the day was surely already full, Mrs. Biermann took so much time for us. She treated Shorty with such calm, warmth, and love that we felt completely at ease from the very first moment. You can simply tell that she does her job with all her heart. She wasn't just there for our cat, but for us too, explaining everything and making us feel that we and Shorty were in the best possible hands. We are more than grateful to have found her by chance. We are certain that we won't go anywhere else from now on. Thank you for everything, dear Mrs. Biermann. Warmest regards, Heiko and Marie with Shorty

We are so happy to have found such a competent and empathetic veterinary practice for our dog, Luna. At the Elbvororte Small Animal Practice with Dr. Biermann, we feel we are in excellent hands. Both Dr. Biermann and Dr. Thiesen take their time and treat the animals with great care. We especially appreciate the consideration given to our dog – she tends to be wary of strangers, but here they work with her patiently and calmly, so she is becoming increasingly comfortable. The waiting room is also pleasantly organized and never overcrowded, which creates a relaxed atmosphere for both animals and people. We wholeheartedly recommend this practice!

The phone call was handled in a completely unfriendly and annoyed manner, with the call abruptly cut off and the staff simply hanging up, all because my son inquired about an internship. This certainly doesn't scream customer service, so we'll probably avoid this practice in the future. Two stars for the initial phone answering 😉