Tierärztliche Praxis für Kleintiere Amelie Ratjen

An outstanding veterinarian with an excellent team. Super friendly, everything is explained patiently, even if you ask your third question. They really take their time with the animals. And if it fits in, they'll even do an examination on one dog and quickly clean the teeth of another, even when it was actually the cat's turn for tartar removal. Incidentally, we're convinced that Dr. Heller's treatment gave our Tammy another year with us. Thank you so much, Heller family.

For small things like consultations (such as vacations) and vaccinations, she's incredibly quick and proactive. But especially when things get serious; Ms. Ratjen has already had to operate on our dog and cat, and it went perfectly every time. She simply has a wealth of experience and high standards for herself (and also for us), for example, regarding aftercare (the neck brace really, really has to stay on; the stitching was a real challenge, I don't want to have to do that again…! ;-) and she's absolutely honest (!) with us about costs (cheaper than others in the Walddörfer area) and the duration of treatment. Top-notch practice. (It's best to call ahead to find out when it's convenient; then you'll hardly have to wait. Well-organized.)

I've had dogs and rabbits for 20 years and have taken them to many places for treatment. I found this veterinary clinic to be the best place for pets in general. They are friendly, and the prices are very reasonable.

I had my cat treated at this practice for suspected FORL (Feline Odontoclastic Resorptive Lesions) and, in retrospect, I am very disappointed with how things went. Before the surgery, I was told that a definitive diagnosis could only be made under general anesthesia using dental X-rays. After the operation, I was later informed in writing that the diagnosis had already been clear based on the clinical presentation. This contradictory communication left me with many questions. According to second opinions from two specialized veterinary dentists, the quality of the X-rays taken by Ms. Ratjen before the surgery was also unsatisfactory, as some of the roots were not visible. Both second opinions concluded that FORL could not be diagnosed based on these images. However, the most distressing aspect for me was the outcome of the treatment: Despite extensive tooth extractions, a subsequent examination by a specialized veterinary dentist revealed that numerous tooth and root fragments remained in my cat's mouth. This led to persistent pain, inflammation, and several necessary corrective surgeries under general anesthesia. Furthermore, the quality of the X-rays taken by Ms. Ratjen before the surgery was questionable, as the root fragments were not visible in some of the X-rays. Only after I explicitly requested the X-rays did I receive them, and I also learned that no follow-up X-rays had been taken after the surgery. The information about the complicated course of the operation, including additional problems with the anesthesia, was only briefly mentioned at the reception desk when I picked up my cat. On a positive note, I would like to emphasize that Ms. Ratjen later admitted her mistakes in writing and provided financial compensation. Nevertheless, my cat is still suffering significant health consequences, considerable stress, and substantial additional costs. Overall, I would have expected significantly more care, transparency, and professional expertise. I can only recommend that you consult a competent specialist for dental problems who will get it right the first time.