Question 1

Do I always need an appointment to visit the practice?

Accepted Answer

We work exclusively by prior appointment to minimize waiting times and create a stress-free environment for your beloved pet. In urgent emergencies during opening hours, you can contact us at any time.

Question 2

How is care handled in urgent emergencies outside of regular hours?

Accepted Answer

Yes, outside of our regular opening hours we participate in the region's organized emergency service. You can find out which colleague is on duty by calling our number or checking the platform of the local veterinary emergency service.

Question 3

What options do I have for paying for treatment costs?

Accepted Answer

In addition to cash, you can conveniently settle any costs incurred via EC or credit card, as well as through common digital payment services such as Apple Pay and Google Pay.

Question 4

What should I bring to the practice for my first appointment?

Accepted Answer

For your initial visit, please bring the vaccination record, any existing medical reports, a muzzle if needed, and your questions. For new patients or long gaps between visits, we kindly ask you to arrive about 15 minutes before your appointment.

Question 5

How is veterinary care handled in an emergency outside of consultation hours?

Accepted Answer

Yes, outside of our regular opening hours we take part in the region's organized emergency service. You can easily find out which colleague is on duty via our phone number or the veterinary emergency service platform.

Question 6

What do you do to make the practice visit as pleasant as possible for animals prone to stress?

Accepted Answer

To help anxious or sensitive animals acclimatize as well as possible, we create a calm and low-stimulus environment. If needed and upon request, we can also examine your pet directly on the floor or in their own carrier to make the visit as stress-free as possible.

Question 7

When and how will I know that my pet is ready to be picked up after a procedure?

Accepted Answer

After a successful operation or examination, you will be notified by phone as soon as your pet is safely awake. Since the recovery phase is monitored with special care, it takes place in a protected area in our ward before you can pick up your stable and well-recovered companion.

Tierarztpraxis Münzenberg

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Small Animals & Pets

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Team 8

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