AniCura KleintierCentrum Preußisch Oldendorf

Although our dog is not an easy patient, he was well cared for. The team did a great job, and afterwards there was a clear but friendly discussion about how the next treatment should proceed. Definitely 5 stars, would gladly come again!

We had one of the worst experiences of our lives at this veterinary clinic – and we're still dealing with the consequences to this day. Our dog had an accident and underwent immediate surgery there for a torn tendon. For the first week afterward, we had to go for wound checks every single day because the vet wanted to take over the treatment herself. During this time, our dog constantly had a fever over 40°C (104°F), was lethargic, and the wound continued to worsen. We were repeatedly told that everything was under control and that we shouldn't worry. In the second week after the surgery, our dog was kept in the clinic for five days. Afterward, we were allowed to take him home for two days – even though his condition hadn't improved at all. Shortly after, we had to readmit him. Only then did the head vet call and suddenly say that nothing more could be done and the leg would have to be amputated. Up until that point, however, we had been repeatedly told that everything was under control. What shocked us even more was that the treating vets themselves were clearly not in agreement. In front of us, they talked about what the vet had "done wrong" the day before, and they constantly tried new things without any clear treatment plan. They even talked about other vets in front of us, which completely destroyed our trust. We immediately sought a second opinion and went to another clinic. There, the attending vet was shocked by our dog's condition. Unfortunately, it was too late by then—the leg couldn't be saved and had to be amputated. Thankfully, our dog still has a good life today. But only because we decided against the amputation at that clinic and immediately went to another specialized clinic. For us, the takeaway is this: For two weeks, we were repeatedly told everything was fine—while our dog's condition continued to deteriorate. Absolutely not recommended.

I am very disappointed with the behavior of this veterinary practice. Today at 6:30 p.m. – even though the practice was officially still open – I called about an acute emergency. Our rabbit was bleeding extremely heavily. It was clearly an emergency – in such a situation, every second truly counts. We were immediately turned away and told not to even come in. In such a situation, quick action is crucial. If we hadn't managed to get through to our regular vet by chance, our rabbit would probably have bled to death and wouldn't have survived the evening. I find it absolutely incomprehensible how one can refuse treatment in an acute emergency when it's still officially business hours. Especially in emergencies, the animal's well-being should be the top priority. Very disappointing and incomprehensible to me.

Once again, the team was there for me and Luna. I was very worried and didn't have an appointment. Then, with Dr. Heinrich's help, everything went smoothly, and now I have a peaceful weekend because everything was sorted out. Thank you to the head doctor and the entire clinic team. 👏👏

I can absolutely recommend this clinic. My animals have always received excellent care, and the entire team is very friendly and patient. Veterinarian Dr. Plaß, in particular, does a flawless job and always knows exactly what to do.