Henpf Carola

I took my cat to this veterinary practice for treatment and was unfortunately very disappointed with the visit. I can hardly comment on the medical aspects of the treatment, but the interpersonal interaction was extremely unpleasant. From the very beginning, the veterinarian seemed unempathetic and lacking in sensitivity – both towards me and in her handling of my pet. She responded to questions curtly and sometimes irritably, without taking the time to explain things clearly. Especially when you're worried about your pet, I would have appreciated more compassion and patience. Overall, I didn't feel taken seriously. The atmosphere was cold, almost dismissive, which made the entire appointment very unpleasant. Based on this experience, I would not recommend this practice and will look for a veterinarian with more empathy and better communication skills next time.

I took my cat to the vet for a check-up. During the examination, the vet was quite rough when my cat resisted and even yelled at her. When I asked her to handle my cat more gently, she became choleric and angry. A veterinarian should want to help living beings, not be annoyed by them and mistreat them. Her competence was therefore zero, and her manner was equally unprofessional. Never again!!

Unfortunately, I have to report a very bad experience with the veterinarian, Dr. Henpf. My dog ​​had to have a blood test and was understandably nervous and scared. Instead of showing calm and empathy, Ms. Henpf shouted loudly at him. She increasingly lost control, which only made the situation worse. Even the veterinary assistant present—who, incidentally, was very friendly, patient, and professional—advised him to remain calm, as did I. Ms. Henpf calmed him down for a short time, but the situation escalated again shortly afterwards. The result: The appointment was extremely stressful for my dog, and he continued to appear noticeably anxious in the days that followed. Exactly the opposite of what one would expect from veterinary treatment. I expect calm, professionalism, and empathy from a veterinarian—especially when dealing with anxious animals. Unfortunately, Ms. Henpf failed to demonstrate any of these. I'd just like to highlight the veterinary assistant, who did a truly exemplary job... Therefore, based on my experience, I can't recommend this practice at all. While the many positive reviews initially convinced me, after this experience, I can't quite understand them. I've since moved to Rauschenberg and am completely convinced by the practice there.

We moved and were looking for a new veterinarian, and that's how we came across Dr. Henpf. Our first impression of the practice was initially positive. We received a friendly greeting, etc. Our dog needed an x-ray. Our dog is somewhat anxious during such examinations and whined frequently. Dr. Henpf quickly became impatient and even started yelling at our dog. At the next appointment, our dog needed a blood test. The same thing happened here again. My dog ​​whined in fear, which immediately made the vet impatient and angry. She yelled at my already frightened dog. I explained to her that this kind of treatment wouldn't help my dog ​​calm down. Her veterinary assistant agreed. Dr. Henpf calmed down a bit, but the appointment didn't improve. During the blood test, my dog ​​unnecessarily spilled a lot of blood. Practical expertise was lacking here. My dog ​​was terrified at home for the rest of the day. I was initially tempted to choose this practice based on the positive reviews here. Unfortunately, I can't recommend it.

I brought my two cats to the practice for a check-up for the first time. You normally expect a friendly welcome on a first visit, but unfortunately, reality was quite different! We were greeted very rudely, as the vet seemed to be stressed. She barely took the time to examine my animals properly, and her handling was very rough. When my cat resisted, she became loud and angry. She grabbed my adult cat by the scruff of the neck; this should only be done with kittens, if at all. One would expect a vet to know this, but sadly, she didn't. Due to a misdiagnosis, I then had to pay a hefty sum for surgery at another practice six months later. My pet could have been spared this suffering! I called the practice again, but my call was met with an angry and insulting response. I cannot recommend this practice, and especially this vet, to anyone who truly cares about their animals!