Kleintierpraxis Benitz

We have been to other vets around town and this one seemed to be more friendly/knowledgeable/quick. This is a strong recommend from me, go check this place out for your little furry friend.

Nice people. Decent pricing. Also they speak English.

In case of serious problems or before an upcoming surgery, this is an absolute no-go! It is with a very heavy heart that I write this review. Perhaps our experience will help other pet owners to make a very conscious decision before a major surgical procedure and avoid having to experience the same pain as our family. We had been taking our dog Lilo to this practice regularly since April 2024, and her medical history was known there. On May 21, 2026, a planned mastectomy ended in her death. On the day of the surgery, Lilo appeared to be doing well. We trusted the veterinarian's assessment that the operation would help her. I know that not every complication is foreseeable. But in an emergency, quick action, the right decisions, and empathy are crucial. These are precisely the things we lacked in this case. Our points of criticism: - Discharge too soon after the operation: Ms. Benitz herself later told us that she had already noticed while suturing that the incision sites were bleeding more than they should have. Despite this, Lilo was discharged. - No immediate help despite reported bleeding: Although I had called ahead to report the acute deterioration, we had to wait about 15 minutes at the clinic. - Critical loss of time: Although the significant blood loss was visible, we were only transferred to the AVETIA clinic, which offered blood transfusions, about 1.5 hours later. - Lack of empathy: Despite Lilo's obviously critical condition, we were still required to pay before we could continue our urgent journey. The bill could have been sent to us by email in this situation. Lilo didn't make it to the AVETIA clinic, which was only about 10 minutes away. She died in my arms before she could receive any help there. Even the following day, no one from the clinic contacted us to ask if Lilo had survived the trip after the surgery and subsequent emergency. CONCLUSION - Before undergoing serious surgery: It's best to get a second opinion and, as a precaution, choose a hospital with blood transfusion facilities and intensive care. In an emergency, this could be crucial for your life.

⭐⭐⭐⭐⭐ I took my dwarf rabbit, Zoey, to the Benitz veterinary clinic today for an emergency appointment, even though I've never been a client there before. We were welcomed immediately and very warmly. The vet was extremely competent, examined Zoey thoroughly, and took plenty of time. The receptionist was also very friendly, and everything went quickly and smoothly. Thank you so much for the excellent care – highly recommended!