Tierarztpraxis Jeverland - Ihr Tierarzt in Jever

Disappointed "We've been to this practice several times, but unfortunately the quality of service has declined. The veterinarian seemed stressed, barely took any time, and explained the treatment only very briefly. Our pet was examined rather superficially, and our questions were hardly addressed. It's a real shame, as we initially felt well cared for."

Emergency service? But outside of their (their on-call days!!!!) office hours (9-10/16-17), you're supposed to contact the Oldenburg clinic? Are there no emergencies outside of their office hours? We called another clinic that said they were responsible for Jever and would call us back. That never happened. Great emergency service! Please don't participate in the on-call schedule if you don't want to and are unreachable!

We had to take our dog to the practice that evening as an emergency. We were allowed in immediately without much discussion. Fortunately, our worst fears weren't confirmed, and he was already in pretty good shape at the practice. Nevertheless, he was given a thorough checkup. Not a single nasty word about overly concerned owners, nor any exaggerated diagnostics, which they could have easily foisted on us. A truly kind and competent vet with a nice partner/husband who kept the worried owner happy. A completely fair and understandable bill. We're glad the practice had an emergency service and, even though it was our first time there, we immediately felt in good hands. THANK YOU.

I'm writing this review because my visit to this practice was unsatisfactory and irritating in several respects. During my dog's treatment, an injection (Librella) was administered. The explanation I received was so brief that I felt rather unprepared afterward. It seemed to me that crucial information about potential side effects was simply omitted. The only mention was increased thirst and therefore more frequent urination. When I later read an article that discussed this medication extensively, I became very concerned. Therefore, I have the impression that the necessary care was lacking in communication. Furthermore, I was handed a pill dispenser with the words, "Here, take this." Since there was no mention of any cost, I naturally assumed it was a free product from a pharmaceutical company, a promotional gift for customers. When I then discovered what I consider a completely disproportionate price on the bill, I was more than astonished. In retrospect, the way the appointment was handled seemed anything but transparent. So I called the practice and asked to speak with Mr. Onnen, the veterinarian in charge. He called back the next day. I found the subsequent phone call particularly disappointing. Instead of addressing my concerns, I got the impression that the veterinarian immediately became defensive. The conversation didn't sound solution-oriented or professional at all. I was ridiculed with comments like, "I don't give anything away for free." This wasn't clearly communicated, however! I also found the remark that I got my information "from Facebook"—or that I should have my neighbor treat my dog ​​next time (because I read the article there)—particularly disconcerting. I perceived this as disrespectful and demeaning. In short, I felt that transparency, criticism, respectful communication, and responsible handling of feedback were not priorities here. Based on my personal experience, I would definitely not recommend this practice.

A huge thank you to this wonderful veterinary practice. They were very courteous and friendly. Veterinarian Dr. Onnen-Lübben always took plenty of time to explain everything to us in detail; we felt well cared for at all times.