Tierarztpraxis Papenhorst

A very experienced team and we are very satisfied 👍 They lovingly helped our Joyni and we can highly recommend them 👌 a big thank you

During my recent visit to this veterinary practice with my dog, I encountered what I consider an unacceptable billing procedure. The invoice included an item for a "general examination." After carefully reviewing the invoice and the services actually provided, I found that no such general examination was demonstrably performed on my dog. Neither the typical examination steps nor any corresponding check-ups were carried out that would justify this item. Since I was billed for a service that was in no way—not even remotely—provided, I deducted this amount from the total bill and paid the remaining, correct amount. I explicitly withheld the item in question, as it is unacceptable to charge for services that were not performed. This practice raises serious questions for me regarding the transparency and integrity of the billing. Especially in the sensitive field of veterinary medicine, I expect accurate, comprehensible, and honest billing. Unfortunately, this trust was betrayed. Since I was billed for a service that was not provided in any way—not even remotely—I deducted this amount from the total bill and paid the remaining, correct amount. For this reason, I cannot recommend this practice in any way!

A super friendly and competent family-run veterinarian. You can see their love for animals and always get good advice. The price is also reasonable. All in all, excellent and highly recommended if you want a good vet for your furry friend.

Refused to help with colic, very disappointing. I would have expected something different, given their reputation for being there for animals 24/7, 365 days a year.

The best vet I've trusted for 22 years. Honest, direct, and seemingly available 24/7. I sometimes wonder if he ever sleeps. 😄