Tierarztpraxis Winterhude / Tierarztpraxis Dr. Ottensmeyer - Hamburg

I would highly recommend this doctor he is really good.

The best ver in town - great team - very caring - professional

I felt very well cared for at the veterinary practice today. The way my cat Louis was handled was very loving and calm, which is very important to me. I especially appreciated the comprehensive and thorough examination, and the time they took for it. I'm very happy with the results. The entire team – both the veterinarian and the veterinary assistants – was very friendly and approachable. I was quickly informed about my pet's diagnosis and received clear, expert advice. All in all, I'm very satisfied and would definitely recommend this practice. 🐈‍⬛ ♥️

I am very disappointed with my experience at this veterinary practice. My Pomeranian (1 year and 3 months old, approximately 3.3 kg) was brought in because he kept making a noticeable wheezing noise. At the first appointment, I expressed my suspicion of a tracheal collapse. However, this wasn't investigated further. Instead, I was told not to worry, that it was just a throat infection. My dog ​​received medication, but without any advice that he should rest, even though he is a very young, active dog. About three to four weeks later, his condition deteriorated significantly. He developed a severe cold, and we brought him in again. A nasal swab was taken, and my dog ​​was given an antibiotic injection, the effects of which, according to the vet, would last about 14 days. Four days later, I had a follow-up appointment. I was informed that no bacteria were found in the nasal swab. As a next step, an X-ray under anesthesia to rule out a foreign body and a blood test to rule out a metabolic disorder (e.g., diabetes) were recommended, since my dog ​​had urinated in the waiting room. However, it wasn't considered that the increased urination might also be related to the antibiotics. Likewise, I wasn't informed that possible bacterial infections can also be located in the lower respiratory tract and therefore aren't necessarily detectable in a nasal swab. Finally, I sought a second opinion from another veterinarian. They now suspect a tracheal collapse, precisely the condition I had already mentioned at the first appointment. Further diagnostics and treatment are currently underway. I can't say whether this suspected diagnosis will ultimately be confirmed. Nevertheless, looking back, I wonder why my little dog received so many medications, his condition worsened despite this, and my initial suspicion wasn't investigated further. I would have liked a more thorough diagnosis, more information, and a more careful consideration of my observations as the owner.