Dr. med. vet. Siegberte Omerzu

Gut

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Tried to get an appointment, but they were rude as I was trying to get the appointment in English. Not recommended for only English speakers

Unfortunately, I had a very negative experience at this practice. Upon entering, I was greeted extremely rudely by the veterinarian and immediately informed, in an inappropriate tone, that information was only available by phone. This made me feel unwelcome. I calmly explained that I simply wanted to speak briefly with the receptionist, as I had already been in contact with her by phone. Instead, I was abruptly sent to the waiting room. I was indirectly accused of disrupting a process and even causing a €900 chargeback, which is completely irrelevant to me as a customer/patient. Even after I had taken a seat in the waiting room, I was again approached rudely and asked what I wanted. I calmly explained my request once more, at which point the veterinarian reacted with visible irritation and withdrew. When I finally managed to speak with the receptionist – who, in contrast, was very friendly and helpful – the conversation was interrupted once again by the veterinarian. She complained loudly about her workload and lack of support, which, as a customer/patient, I found neither understandable nor professional. In addition, the receptionist was verbally abused in front of me and told not to give out any information. In summary: The receptionist is very friendly and highly recommended. The veterinarian, however, seemed overwhelmed and consistently acted unprofessionally and disrespectfully. I will definitely not recommend this practice.