Dr. med. vet. Simone Götz

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We took our cat for a check-up due to two lumps on its body. The veterinarian informed us that they could be removed surgically. However, after the surgery, we were told that only one lump had been removed, as the other was forgotten/missed. And she did not even say she is sorry. Due to this oversight, we are giving a low rating and will not be returning to this clinic in the future.

We are incredibly grateful to have found this veterinary practice! From the very first moment, you feel welcome and in excellent hands. I would especially like to commend the entire team – all the staff members have huge hearts and approach animals and their owners with exceptional empathy. You can immediately tell that this isn't just a job for them, but that they have a genuine passion and love for animals. Our pet was treated with such calm, patience, and care that even stressful situations felt pleasant and reassuring. Every question was answered clearly, and they truly take the time to address the owners' concerns. A practice full of warmth, competence, and humanity – you couldn't ask for better care for your beloved pet. A heartfelt recommendation!

Unfortunately, a very disappointing experience. I recently adopted an 8-month-old cat who had already been treated twice at this veterinary practice. Since the previous owner recommended this practice, I wanted to make an appointment. On the phone, I was initially told that they weren't currently accepting new patients. However, since my cat was already a patient, the staff member said she would check with them. I was then informed that they still couldn't take her on because she had "only" been there twice. This explanation is completely incomprehensible to me. Firstly, my cat is only 8 months old – how often could such a young animal have already been to the vet? Secondly, I was essentially told that she had "only" been there twice, so apparently not often enough. This seems contradictory: On the one hand, she doesn't seem to have been there often enough to be considered an existing patient, but on the other hand, she also obviously wasn't there frequently enough to create any additional workload. ... Furthermore, the previous owner is no longer listed as the keeper, so in effect it's simply a change of ownership and no additional patient is being added. I would have appreciated a comprehensible and transparent explanation here. As it stands, it unfortunately leaves a very unclear impression.