Heike van der Kaap Tierärztin

I'm very happy with the veterinary practice. Everyone is very friendly, and our scaredy-cat 🤣 (dog) Lucky always feels very comfortable. The surgery costs were quite normal, like everywhere else. Everything's great.

I recently moved to Langenfeld and visited the veterinary practice with my girlfriend and our 10-year-old pug, Jackson, as new patients. Instead of a female doctor, we were seen by a male doctor. The reason for the visit was a limp in Jackson's front left paw and a rash behind his ear. The rash was only briefly examined (about 30 seconds) and dismissed without further treatment as "probably an insect bite." No specific treatment or ointment was prescribed. Because of the limp, the vet suspected his nails were too long. We were already aware, and it had been communicated to us beforehand, that our dog reacts very panicky when his nails are trimmed and starts biting our hands. After an initial attempt, during which we held him down, he started panting heavily and wouldn't stay still. Instead of reassessing the situation or suggesting an alternative solution, the assistant left the room, saying, "We'll try something else." Shortly after, another helper was called in, and it was decided to proceed with more force, even though our dog was already so panicked. In the end, our dog was held down by three people while his nails were quickly trimmed. This caused him to panic even more, his breathing became very rapid, and the situation escalated completely. After the trimming, both front paws bled heavily, one so much that a bandage had to be applied. Because of the bleeding, he had to be restrained even longer to apply the bandage, which further worsened his condition. His tongue turned blue at times, and it was clear that he was having great difficulty breathing due to the distress. The other paw was also bleeding but was neither treated nor disinfected—he was still bleeding at home. I've uploaded a picture of the paw; the bandaged one looked even worse. We originally came to the vet because of a limp in his left front leg and a rash behind his ear, and we left with a severely panicked dog, two bleeding paws, a bandage on his right front paw, and no treatment for the rash. Looking at the bill, I think they truly deserve a one-star rating: €20.63 net for "examination of the skin/wound"—that was a maximum of 30 seconds of looking and feeling it once, without any further help or treatment. I could have made that assessment myself. €21.56 net for applying the bandage—which was only necessary because the nail trimming was too deep and caused heavy bleeding. Total bill: €123.22 (We also received pain medication to take home). I very rarely write negative reviews, but in this case, I feel it is more than justified. From our perspective, the situation was not assessed appropriately and continued for far too long under duress/force, even though our dog showed clear signs of stress and panic. An alternative approach would have been urgently needed, and the responsibility clearly lies with the treating veterinarian to make the right decision.

For 11 years, we were completely satisfied with the entire practice for our dog Mayla. It was always clear to us that the animal's well-being was their top priority. Some time ago, we had to say goodbye to our dog. Especially during this difficult time, we felt very well cared for by Ms. van der Kaap. We are very grateful for the compassionate support and the dignified farewell we shared with our dog.

I would like to thank the entire practice team for the professional consultations and treatments for my dog ​​Lilly! The short waiting times for appointments are a huge plus for patients with dental anxiety.

We have been going to Ms. van der Kaap for about five years (since moving) and are very satisfied. We also have an insecure and anxious dog who is almost 13 years old, and I can say that Ms. van der Kaap does her work very calmly and professionally. Our dog is never treated unprofessionally, and this helps my dog ​​(and me) a great deal. Lately, we have become regular visitors to the practice, as my dog ​​has arthritis and chronic pancreatitis. She also recommends consulting a veterinary clinic if she deems it necessary. We would like to thank Ms. van der Kaap and the entire friendly practice team.