Kleintierpraxis & Tierpension Dr. med. vet. Anke Horn

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After our large hunting dog, Socke, suffered a serious injury during a search for wounded game, everything had to happen very quickly. The team at Anke Horn's veterinary practice in Saalfeld immediately made time for us the next morning and performed emergency surgery on our dog. From the very first minute, we felt we were in excellent hands. We were particularly impressed by the calm, competent, and efficient work of the entire team. Just as important to us, however, was the loving way they treated Socke. Despite his size and the exceptional circumstances, he was treated with great patience, respect, and care. It was clear to us that the practice not only operates at the highest professional level, but that the well-being of the animals is truly their top priority. A heartfelt thank you to the entire team for your dedication, your kindness, and your compassion. We are very grateful and can wholeheartedly recommend this practice.

What an outrage to have my comment deleted via Google for defamation! That's cowardly, and you should really address and clarify things in your practice with this feedback! Real reviews from real people – you shouldn't turn a blind eye to them!!! This all happened as described, and it's truly a shame for you that you treat (or rather, can't handle) honest opinions this way. ————- Here's my old post again for public consumption: After being quite satisfied with our two visits two years ago, we (and our dog) were treated very poorly this year. In December 2023, I tried several times to get an appointment by phone, even into January. When we finally had to go (because our dog got diarrhea), we arrived during opening hours. The receptionist practically berated us for even being there. After seeing our pet passport, which showed a missing injection, she loudly cursed and sweared at us, so that other people in the waiting room could hear. This injection was supposedly important, and how could we possibly show up without calling first? When I told her about my attempts, she didn't want to hear it. Later in the appointment, Dr. Horn told us the injection would sting. So my partner said he'd take our dog off the table himself, and she practically plucked our dog in his hand. Naturally, she didn't like that and snapped. Then she blamed us. For a quick question about neutering, we were later charged €25 on our bill. At the next appointment—which, by the way, is always very hectic—I was practically berated in front of other people in the practice for how my dog ​​had recently snapped at her. When Dr. Horn told me during the appointment that I should just send a photo in eight days so she could analyze it, I thought that was already included in the price. ... After paying the bill, I only noticed after leaving the doctor's office that they had already charged us €18 for a service that hadn't even been provided. Despite numerous phone calls and emails, I still haven't received the money.