Tierärztliche Praxis für Kleintiere Dr. Bernd Schulze Zumloh

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Excellent!

My family has visited this practice several times and we highly recommend it. When we had an emergency with our cat, he was treated very quickly and effectively. The vets there also took wonderful care of my geckos and always handled them with great care. You feel doubly comfortable there, not only because the treatment is always excellent, but also because the animals are truly in good hands.

Our cats have been patients at this practice for several months now, mostly seeing Dr. Hünnekes, and we are completely satisfied! Appointments are always quick and easy to get, the waiting time is never long, and our cats are always quite relaxed. Our cat Fridolin, in particular, who unfortunately has some health problems and needs to see the vet frequently, always receives plenty of time and attention. We would highly recommend this practice!

Four months ago, we had to have our beloved dog euthanized at this veterinary practice. He was suddenly in severe pain and bleeding – we arrived at 7:45 a.m. as an emergency case. We were the first ones there. Despite the obvious emergency, we had to wait about 30–45 minutes. It was particularly difficult for us to understand why patients who arrived after us were called in before us, even though we repeatedly pointed out that our dog was suffering acutely and bleeding. Only after asking several times were we allowed into the examination room. There, we were greeted by Dr. Schroff – she came into the room with a pre-prepared syringe in her hand, without greeting us, and said something to the effect of "euthanasia." No examination had yet taken place. For us, this moment, in our emotionally charged state, was deeply hurtful and almost incomprehensible. The way we were treated in this situation deeply affected us and remains incomprehensible to us to this day. Especially in moments like these, pet owners expect not only medical expertise but above all empathy, time, and sensitive communication. Fortunately, Dr. Schulze-Zumloh recognized the situation, thoroughly examined our dog (including an ultrasound), and then calmly and professionally explained that a ruptured tumor was the cause. Only after this examination did we, with heavy hearts, decide on euthanasia to prevent further suffering. We are very grateful for Dr. Schulze-Zumloh's professional and dignified care. Based on our experience with Dr. Schroff, we have decided not to visit her practice again in the future.