Tierarztpraxis Katrin Hattemer

I had a very good experience. I thought the vet was very caring and concerned over the comfort of my dog as well as helping him recover. The practice also shares a door with a dog store, Since my dog loves dog stores, he was preoccupied the whole time and not nearly as afraid that he was in a vet's office.

I almost never write reviews, but Dr. Hattemer and her team deserve one. I've been taking my dog ​​to this practice since 2014 and have never had a negative experience. Quite the opposite! Empathy, compassion, and professionalism are paramount here! Thank you for everything, and especially thank you for always being so good to Bambi. Here's to many more years!

Nothing against the doctors, BUT… the ladies at reception are incredibly disappointing! They were glued to their phones, showed no interest, and displayed absolutely no service or friendliness. We found an injured young pigeon, and according to the fire department, we should take it to the vet. When I arrived, they were more interested in their phones and turned me away. Only after I announced I would call the fire department and mentioned that they, as a veterinary practice, should be helping, did they point out a flyer on the wall. Fortunately, the fire department put me in touch with the animal welfare association. They referred me to the animal shelter and clinic in Bierstadt. This clinic has an agreement with the city. Unlike this veterinary practice, I was received very warmly there, and the animal was admitted. They could have at least contacted the animal welfare association or the veterinary clinic in Bierstadt. It would also have been a great help if they had the competence to tell me that I could contact the clinic in Bierstadt. Luckily, the fire department knew that. My main concern is the way one is received and treated at this practice. It's very unfortunate. I hope those in charge see this review and ensure that patients are treated respectfully. I don't want to mention any names, but the doctors can surely find out the names of the two women. The incident occurred today, June 19, 2026, at approximately 9:00 a.m. @ Dear Dr. Hattemer, for the future, I recommend that your receptionists be trained, at the very least, to provide contact information in such situations. Ideally, they should even call the clinic in Bierstadt themselves and establish contact. Everyone can have a bad day. At the very least, one should put their cell phone away.

Yesterday, I was completely distraught when I got an emergency appointment for our guinea pig, which had acute partial paralysis and was in pain. At the same time, my visiting dog was also checked for a false pregnancy. The entire team is incredibly empathetic, caring, competent, open, and humorous. They helped me so much – THANK YOU! Even though you don't want sick animals... it's good to know where you can go! Thank you, Meike with Jane and Shila

At the end of the year, one always looks back on the highlights and the lowlights. In our case, the two were very closely intertwined. Our beloved cat was seriously ill, and we knew that saying goodbye was imminent. Since our long-time vet didn't have time to come the 180 meters to our house "because he still had to clean," Dr. Hattemer stepped in. She was uncomplicated, empathetic, and remarkably selfless. After all, who would do that voluntarily? We hadn't even spent a fortune on her beforehand, we were in tears every three seconds, and her appointment book was completely full... definitely not a win-win situation. But she was someone who knows what it means to have to make such a decision about a beloved life. When you're in such a situation, you wish for a vet like that. One who knows what to do. One who doesn't waste time talking. One who takes you by the hand and pulls you through the burning issues. And there she is: Dr. Hattemer.