Anja von Dieken

It's been a few years now since she's been my vet, and she's not only done excellent work but is also the most uncomplicated vet I've ever experienced. She's empathetic, patient, honest, upright, professional, and reliable. Every patient and owner is assessed individually, at their current stage of development, and she offers realistic treatment and other suggestions for improvement. If a particular procedure isn't necessary (e.g., for purely cosmetic reasons), not even ten horses could persuade her to perform it. She's always satisfied with the current stage of development, and I've been with her for several years now since I couldn't find a trustworthy vet in Switzerland.

Unfortunately, I was probably too hasty with my assessment, so I'm now correcting my review.... I visited Anja von Dieken for the first time, and I was initially satisfied. My Jacky has been having ear problems for a while, which I had also told her. She had looked in his ear and said it was probably a yeast infection and that I should definitely change his food, then she gave me a cleaning agent to rinse it with. That was it. I immediately started changing his food. I know it takes time for the change to have a positive effect. I diligently cleaned his ear, and it did get better, then it got worse again, and then it went back to normal. I was disappointed because she didn't tell me I should come back for a check-up, and then I considered that none of the vets I consulted had taken an ear swab. So I went to the next vet. This vet did everything exactly as I would have expected from any vet... He took an ear swab, asked about his personality (temperament), and only then did he examine him very thoroughly (between his toes, his fur, his skin) and listened to how long he'd had these ear problems. This vet wasn't a homeopathic vet! The lab results showed a yeast infection with specific bacteria, which require specific treatment! In addition, my dog ​​has very narrow ear canals, resulting in poor ear ventilation. Now I know what I'm dealing with!

It's simply amazing how much our Findus (a 12.5-year-old Border Collie mix) has changed after just the first treatment. Absolutely fantastic and highly recommended.

Unfortunately, I cannot agree with the positive reviews in any way. Several weeks ago, we (especially my mother) contacted Ms. v.D. for help. Unfortunately, we only received a reply after a delay of about two weeks – with the explanation that our request had been lost. This can happen, and we understood. In her message, she asked if we still needed help. We confirmed this and then described our pet's medical history in detail. Our message was read – but after that, we heard nothing more. For almost four weeks, there was no response. Our pet has since passed away. We would have greatly appreciated at least some form of supportive feedback or even an explanation that she was unable to help. Not every situation can be salvaged – but silence in such a difficult situation feels disappointing and helpless. We sincerely hope that other pet owners will have better luck in the future and receive the help they need in a timely manner. Incidentally, I also wrote about this a few days ago via email. Surprise - still no reaction.

Very professional service. Our cat's treatment worked well!