Heike Grund

We have been taking all our animals to Dr. Grund for many years and are more than satisfied. Dr. Grund is highly competent, possesses extensive expertise, and provides excellent, loving care. She has also handled the passing of two of our animals with compassionate care. Even our newest addition, Anton, has already been to her for the removal of his baby teeth and came through the entire procedure wonderfully and happily.

I took my cat to this veterinary clinic this morning because she was having problems and I urgently needed to have her checked out. We aren't existing patients there, which I mentioned right away. As soon as I walked in, I was met with very unfriendly looks, as if I weren't welcome. When I politely explained that my cat had a health issue, there were loud groans and a clearly annoyed reaction – as if I had done something wrong simply by showing up unannounced. I was then informed that appointments were required. That's perfectly fine – I simply wasn't aware of it. But instead of explaining it politely, there was another audible groan and a loud sigh. I felt really uncomfortable and out of place. When I then said that we weren't yet registered as patients, there was another instance of that annoyed groaning. I remained polite the entire time, but the receptionist was so unfriendly that I finally decided to leave. I can't comment on the veterinarian, as I didn't even get that far. In conclusion: I had really hoped to find competent help—but the reception was so unfriendly that I didn't feel comfortable there at all. It's a shame. Friendly communication makes a big difference, especially when you're there with a sick animal!

A very pleasant practice that works competently and considerately towards the animal.

I've been taking all my animals there for years and am very satisfied. She's honest, fair, and competent, and all my animals love this empathetic vet. In emergencies, they'll even squeeze you in because your pet is simply important. The practice team is always friendly and helpful, too.

Great, I don't feel like I'm being ripped off at all! The cat is doing well. 🐱