Kleintierpraxis Bianca Benz

I have to say that initially I had absolutely no complaints. The practice is clean, and the veterinarian and her assistants are quite nice. What I quickly noticed, however, were the prices. I rarely left with a bill below €100-200, and treatments/surgeries were deemed urgently necessary, even though, after consulting with another veterinarian, they turned out to be completely unnecessary. They also sold unnecessary medications very quickly. It seems as if the practice is primarily focused on making money. The practice is okay, but in my opinion, there are better ones.

I've been to a few doctors with my cats, and I have to say, never has anyone taken so much time to examine a problem so thoroughly. Many sensible, comprehensible considerations were made, and I truly felt like the matter was being addressed in a sincere and structured manner. Furthermore, the procedures used during treatment were creative and helpful. I can recommend Dr. Schäufele-Karp, but the entire practice made a good first impression. I hope we've finally settled in well. Thank you very much!

Unfortunately, my last visit to this practice was disappointing—not because of the medical treatment, but because of the lack of cost transparency. The bill included an additional charge for "individual consultation without examination," even though a general examination including consultation had already been billed. This additional consultation was neither announced nor explained, making it incomprehensible to me as the client. Especially with veterinary visits, which are already emotionally charged and expensive, I expect clear and transparent communication, particularly when additional costs arise. A brief explanation beforehand would have been perfectly sufficient. The treatment itself was fine, but the billing practices unfortunately leave a negative impression. Transparency builds trust—and that's precisely what was lacking here. I will never come back here.

Dr. Benz and her colleague have cared for me and my animals for years as superbly competent veterinarians at the Graf Animal Clinic. I was delighted to have them back in their own practice; even in an acute emergency, you can't avoid the veterinary assistant on the phone. Yesterday evening at 10 p.m., the rabbit pictured below was admitted as an emergency, and they wanted to offer me an appointment for Thursday afternoon if I couldn't make it in the morning (I work in the mornings myself...otherwise, I wouldn't be able to afford this volunteer animal welfare work). I also believe the animal still needs help today. What a shame!

A heartfelt recommendation! Bianca Benz is a veterinarian with both heart and expertise. I feel completely at ease with her, both professionally and personally, when it comes to my two Border Collies. Treatments are discussed transparently and questions can be asked. The entire practice team is very friendly and attentive to both the animals and their owners.