Raimund Heck Tierarzt

We were there as a substitute because our cat was showing signs of a bladder infection. We received quick and uncomplicated care. The wait time without an appointment was minimal, and with an appointment, we were even able to get in shortly before the scheduled time. All in all, we enjoyed our visit! (Of course, we'd rather not have been at all :D)

A truly excellent veterinarian with a wealth of expertise and empathy, who works lovingly and with a great deal of heart, making no distinction whether the animal is small, large, or farm animal. May he remain in the animal world for a very long time to come. Thank you for your dedication.

It all started at noon on October 7, 2024: Our dog (Old English Bulldog) was having difficulty breathing and behaving strangely; his stomach was extremely bloated. We immediately went to Dr. Heck. After an examination, he diagnosed cardiac dilation and ascites (fluid accumulation in the abdominal cavity). The doctor explained that our dog had an overly large heart and fluid in his body, which naturally worried us greatly. Nevertheless, he reassured us and said everything was fine and simply gave us some tablets. We weren't given a follow-up appointment until Thursday. Despite the diagnosis and our dog's clearly poor condition, we weren't told how critical his situation was, and no further measures such as IV fluids or inpatient monitoring were offered. When we got home, his condition deteriorated rapidly. At around 5:40 p.m., we went back to the doctor's office because our dog could no longer walk on his own and his mucous membranes had a pale bluish color—a clear warning sign! We brought this to the doctor's attention, but he dismissed it, saying again that "everything was fine" and that our dog might still have an infection. Instead of taking appropriate action, he simply injected him with two injections and reassured us not to worry. He even told us to be prepared for our dog to get diarrhea that night—that was after the second treatment. I was distraught because I sensed my dog ​​was in a very bad way, but the doctor ignored this and repeatedly reassured us. This misjudgment was fatal. At home, at approximately 6:10 p.m., our dog took his last steps from the hallway to the kitchen, lay down, and collapsed in front of us. He had four violent seizures, and at 6:22 p.m., he stopped breathing. He died in front of us and our children—an indescribably traumatic experience. We understand that life is such that we come and go, and we accept that. However, the way our dog had to go was an absolute nightmare. What makes us particularly angry is that the vet knew about the serious diagnosis, but instead of telling us openly how serious the condition was, we were sent away multiple times. No humane option, such as euthanasia, was offered. The dog had to die miserably and without adequate support. Had we known how critical the situation was, we could have spared him this agonizing death. A veterinary practice should communicate honestly, take its patients seriously, and always put the animal's well-being first. Unfortunately, we experienced the exact opposite in this practice. Trust was betrayed, and our dog suffered needlessly. We will never return to this practice and absolutely cannot recommend it.

Nice doctor. He's helped us a lot. He's not overpriced either.