Tierärztliche Klinik

I think fewer people read positive reviews than negative ones. However, I still want to share my experience. I've read a lot of negative reviews about this clinic: 1) Long waiting times - People who go to the hospital WITHOUT flashing blue lights, i.e., not in an ambulance, also have to wait in line. Just like here - people, this is still a CLINIC!!!! Despite the 3-hour wait (which I had factored into my shopping beforehand), I didn't lose any work time, didn't have to wait for an appointment, there's even a park nearby, and the staff is SO NICE, they even call you when it's your turn. 2) Not only the staff, but also the doctors are very nice. To get your questions answered, you'd have to ask them. I deliberately exaggerated, but despite that, ALL my questions were answered, even with a smile. 3) 120 euros a night for two animals – that's not much, but it's much more expensive elsewhere. I spent 900 euros due to a misdiagnosis and incorrect treatment. 4) Considering the old condition of the house and the need for renovations, I would have donated those 900 euros. I earn very little, and every cent is precious to me. However, if someone had asked me if I wanted to donate or risk being scammed, I would have donated. In any case, my dog ​​Rem and my cat Mira are healthy again. And next time, I will definitely go to THIS clinic. Thank you so much for existing.

The Reception I found the reception team to be rather distant. While they were still friendly, they didn't seem entirely professional. Because my dog ​​had kept me awake the night before, I was distracted while filling out the questionnaire and made a few mistakes. I found it inappropriate and hurtful that I was then promptly asked whether I needed a legal guardian or was even authorized to sign documents. The Waiting Time I was told on the phone beforehand that I could easily come in, as they weren't very busy. However, I ended up spending a full two hours in the waiting room. I would have appreciated a more realistic estimate. The Treatment Situation I was asked to leave the room immediately after the anesthetic was administered. Unfortunately, it seemed to me that the doctor was more concerned with scheduling than giving me the opportunity to be with my dog ​​at that moment. I was very worried that he would have a bad experience and would have appreciated a bit more empathy and time. The Recovery Phase While a blanket and a mat were provided to help me wake up, I had to carry my still unconscious dog completely out of the treatment room myself. In this situation, I felt quite alone with the situation and the physical burden. My Conclusion All in all, it was okay. However, I wouldn't go back to this practice for a regular treatment unless it's an extreme emergency.

We had a French Bulldog undergoing a checkup. We only had to wait two hours, but we were treated promptly, and we're so happy we did.

MISASSESSMENT + NOT TAKEN SERIOUSLY The incident occurred on September 6th at approximately 10:30-11:00 PM. We spent a total of about 1.5 hours in the waiting room. After the referral from the first clinic in Recklinghausen, we drove directly here – hoping that my guinea pig could finally get help quickly. Unfortunately, the situation continued in a similar fashion. My guinea pig had seizures during the drive and continued to have them throughout the journey, with short periods of respite between them. Overall, the animal was in a very critical condition. In the waiting area, I repeatedly emphasized that it was an acute emergency. I also explained several times at reception that the animal most likely had colic, as it had exhibited these exact symptoms before, and a simple injection had been sufficient to help it then. My guinea pig was then briefly examined at reception. Only the temperature was taken. Based on this very brief examination, the statement was then made, in essence, that the animal "would not die in the next few hours" and that we would therefore be given lower priority. While waiting, we were given gloves with warm water to keep it warm. My guinea pig accidentally tore one of the gloves with its claws, getting it wet. When we asked again for more warm gloves, a staff member came over, picked up the animal, and said something like, "Oh, that doesn't look good at all." Only then was the animal taken to the back. Shortly afterward, we were told that the animal was beyond saving neurologically and would have to be euthanized. With earlier intervention, help would very likely have been possible. Don't take your guinea pigs here. Small animals receive less attention, and larger animals like dogs are given priority.

They got our dog back on his feet. They would have given 5 stars if it weren't for the 5-hour wait. As a tip for future visits: don't mention your dog's age or that something happened earlier. (Triage) Young animals are given priority, while older dogs with paralysis and pain suffer while others are still happily walking around. The vets were very friendly and helpful.