Jutta Kaucke prakt. Tierärztin

Top

I'm so grateful to have found this veterinary practice. My two kittens feel incredibly comfortable there every time and don't make a peep. They're truly in the best hands. The entire team is incredibly kind and friendly, especially at reception and on the phone, where you're always treated very nicely and given clear explanations. The veterinarian also always answers my questions. Overall, I'm always very well informed, and everything is explained and demonstrated in an easy-to-understand way, which is a huge help and gives me peace of mind as a first-time pet owner. Appointments are quick and easy to get, everything seems very well organized, and the atmosphere is pleasantly relaxed. All in all, it's simply a fantastic practice that I can wholeheartedly recommend. 🙏❤️

Unfortunately, I felt very dismissively treated at this practice, even though I initially went there with a good feeling. The phone calls beforehand seemed friendly. Later, the assistant even said to me, "You're the only one who finds me unfriendly; everyone else likes me." There was no consultation before my cats were neutered. Neither the procedure was explained to me, nor was it mentioned that several follow-up appointments or antibiotic treatment were planned. Only after the operation did I learn that I would have a total of three appointments. Since I am currently in the postpartum period and have a newborn, a friend brought my cats to the practice in the morning. I had to go to the pediatrician's office at the same time. I had tried calling several times beforehand to clarify some organizational questions. The day before, I had also asked to reschedule the appointment because the organizational effort involved with a newborn is considerable. However, I was told that this was not possible, as only my cats were scheduled for that surgery day, and the practice wouldn't make any money otherwise. Several irritating situations arose during the pick-up. Over the phone, I was repeatedly given a fixed pick-up time of 3 p.m., but later the conversation suddenly shifted to a time window of 1–3 p.m. At the doctor's office, I was initially told to come back "next Thursday," but shortly afterward, it was suddenly "this Thursday." When I asked which Thursday they meant, I was told, "Both, I told you." Another customer was even included in the conversation. Even organizational questions were answered with the statement that rescheduling an appointment was "my problem." At the same time, I was expected to leave my newborn in the car to pick up the bill. Naturally, I refused. I was also told I "seemed stressed because of my baby." In reality, my baby wasn't the problem, but rather the tone of the conversation. I also found the repeated labeling of my cat as an "inbred cat" without any factual explanation to be unnecessarily judgmental, especially since she came from an animal shelter. When I paid the bill of over €400, a small portion of which was in change, the employee demonstratively shook her head while counting. I had also asked if I could briefly meet the veterinarian. This was refused, with the explanation that I would see her again when the scheduled antibiotics were administered. When I mentioned that I was unfamiliar with prophylactic antibiotics after an uncomplicated spaying, I was told, in essence, that if I wasn't familiar with this, I had obviously only ever been to bad veterinarians. However, since my cat's surgical incision has healed without any issues and there is no sign of infection, I didn't go for the scheduled antibiotics and am now having the stitches removed by a different veterinarian. I myself work in animal rescue and have been involved in many spaying procedures – I have never before experienced prophylactic antibiotics requiring an additional appointment. The stitches themselves also surprised me: relatively large stitches and very thick sutures, which I haven't seen in other spaying procedures. I am aware that this practice has many positive reviews. However, my experience shows that communication and tone can be perceived very differently.

We felt very welcome. Our cat was spayed/neutered, microchipped, and vaccinated. Everything went well, and you can tell that the animal's well-being is still the priority here, not profit.

Dr. Kauke is a lovely, considerate, and helpful doctor. She is always there for us with advice and support, for which we are very, very grateful. Her assistant is also incredibly kind and always has a listening ear. Thank you so much for everything. We are so glad to have her. Best regards, the De Zolt family and Lucky.