Hagenbeck Dorothea Dr.med.vet. Kleintierpraxis - Hamburg

ACTUALLY 0 STARS! Unfortunately, a very disappointing and sobering experience. As a pet owner, you don't feel taken seriously here, but rather treated like an idiot. With a very old animal suffering from severe limitations – from chronic pain to significant mobility restrictions – the question of dignity and quality of life inevitably arises. This question, however, seems to play hardly any role here. Instead, new tests are constantly being scheduled: repeated blood tests, ultrasounds, further diagnostic procedures, and constantly new medications – without the animal's condition improving in the slightest. The benefit to the animal is indistinguishable. The only discernible effect seems to be financial, as this quickly results in a bill of €300-400. The approach of the consulted cardiologist was particularly irritating: At the first appointment, she diagnosed severe, age-related heart problems. At the follow-up appointment, she suddenly couldn't remember this, and the animal supposedly no longer had any heart problems whatsoever. Only after we explicitly pointed it out was the ear briefly listened to again, and then a "slight noise" was half-heartedly acknowledged. This contradictory approach appears unprofessional and untrustworthy. Overall, the impression is given of a practice where economic interests are prioritized over the animal's well-being and dignity. For us, this was neither humane, empathetic, nor responsible care. We would not recommend this practice.

My cat and I had to go to the emergency vet on a Saturday. The veterinary assistant was so friendly on the phone that it immediately put me at ease. The vet took plenty of time with my cat, and thanks to her treatment, he's back to his old self (and without surgery, which I was very happy about because my cat has had several operations in the past). A big thank you to the assistant and the vet!

I took my rabbit there for an emergency appointment on a weekend evening, and it was simply awful. The vet called my pet, who was in pain and terrified, a "stubborn beast" and "obstinate." And all this in front of my young daughter, who was also with me. The vet tried to push an X-ray on me even though, according to her own statement, with rabbits it could only be their abdomen or teeth. She had already ruled out the teeth at that point... Even without the X-ray, I left the practice after two injections and a truly rough examination, €215 poorer... A terrible experience for all of us... absolutely not recommended. There are definitely better places to go.

This practice is a real insider tip for animal lovers. A wonderfully quiet practice with retro charm and two amazing veterinarians, both professionally and personally. They have a wonderful way with animals. Competent and calm. No shrill baby talk from poorly qualified veterinary assistants, just the essence of decades of experience, love for animals, and genuine compassion. This kind of service doesn't come for free, and parking can sometimes be difficult, but my animals are worth it! If you love free Wi-Fi and fancy reception areas where the animal is just an afterthought... move along...

Very helpful and friendly staff, they were able to quickly check up on our dog during an emergency. They were also very patient and answered all our questions. I can definitely recommend this clinic.