Kleintierpraxis Waldenau

I always felt very well cared for here with my cat. Even in emergencies, they always made time for me at short notice. If the phone is busy, you can also quickly and easily arrange an appointment by email. Thank you so much for your support right up to the very end and for allowing us to say goodbye at home ♥️

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Unfortunately, I cannot recommend this practice. The staff are very friendly, BUT… the veterinarian and the examination, during which a wound between the toes was overlooked, infuriated me. A thorough examination isn't much to ask for the price they charge (which, in my opinion, is exorbitant). The practice really needs to consider cost transparency, by the way. I went there because of a split outer claw. They gave it a quick, superficial look and determined that the claw was open but too tightly attached. They gave me an injection and some Metacam, and I was in the treatment room for less than five minutes. A proper, thorough examination would have revealed the wound between the toes. 130 EUR and that was it. What really angered me was that I discovered the wound a few days later while changing the bandage, and after another two days, it had become infected and filled with pus. I found the treatment careless and negligent. Money is the primary focus, treatment is secondary – that's the feeling that inevitably arises after such a blunder. After my complaint by phone, the vet did get back to me, we spoke openly about it, and she understood my frustration, but it doesn't change anything. Investing two more minutes to think outside the box could save a lot of trouble, time, and money. In short: I'll now have to find another practice, creating unnecessary stress and effort for myself. When it comes to animal welfare and health, there are no second chances. I hope, however, that the practice learns from this.

They immediately made the correct diagnosis for my dog, and now we hope that the operation will also go just as professionally and smoothly. The staff is very friendly, helpful, and competent. Thank you!

Unfortunately, very disappointing. My request was clearly communicated over the phone beforehand: help with my cat's heat cycle, a request for medication, and no spaying. Everything was accepted, and I was given an appointment. On site, however, the vet only recommended spaying, refused to give me a prescription, and told me to go to another vet if I didn't like it. When I asked, they wrote a "prescription" for homeopathic remedies on their notepad, which I then charged extra for. Despite this, I was still charged €45 for the appointment. In my opinion, this was foreseeable from the beginning and could have been clarified honestly over the phone. But the practice has to make a living somehow – hence the practice. I incurred costs, travel expenses, wasted time, and unnecessary stress for my cat – without receiving the requested help, and the vet's office still charged me. This is not what I consider transparent and fair treatment.