Tierarztpraxis Jettingen -Jens Glauer-

I was dismayed and surprised to read Mr. N.V.'s review of his visit to my practice on Christmas Day a few days ago. I've given it some thought and have concluded that it's my duty to respond with a few facts. I will try to remain objective in my response. - Regarding the urgency: The gentleman called me around 8:00 a.m. He was seen for an examination at 9:00 a.m. without any further waiting time. I can state this so precisely because, along with my neighboring practices on the on-call schedule, I only answer the phone from the answering machine starting at 8:00 a.m. I was still at home at the time and it takes me about 30 minutes to get to the practice. First, a general examination was performed, and then, since there was no immediate danger to the patient's life, the patient registration form was handed to him for data collection. The first step was a general examination, and then, since there was no immediate danger to the patient's life, the patient registration form was handed to him for data collection. ... Based on these facts, I cannot understand the accusation of disregarding urgency. - Phone and PC more important than patient This was an emergency phone line, and unfortunately, it was extremely busy that day, especially in the morning. I scheduled the other emergencies accordingly. Shortly afterward, I had already called my colleague into the practice to assist me, as handling the cases alone, as is usually the case, was not possible that day. Therefore, I was certainly under stress at the beginning of the day, but not overwhelmed. Only after completing my examination were the data entered into the computer and the findings recorded. Subsequently, after repeated consultation, the billing was carried out. - Unplanned palpation To identify areas of pain and areas with reduced nerve activity, one must palpate carefully and only increase the pressure according to the sensitivity. For data protection reasons, I cannot list all the findings that were recorded here. - Lack of diagnosis and uninspired treatment I explained to the gentleman several times that I couldn't offer any further meaningful examinations on-site, as, for example, the spinal cord, intervertebral discs, or nerves cannot be seen on an X-ray. An MRI or CT scan is more appropriate, and therefore I can initially provide the patient with anti-inflammatory and pain-relieving treatment. The fact that further examinations should be carried out promptly was also mentioned. Perhaps I could have emphasized the urgency more clearly. - Simply removing the patient from the examination table Once the examination is complete and the necessary discussions have taken place, it's normal for me to remove the patient from the examination table. Firstly, many dogs react differently on the table than on the floor, and secondly, dogs are usually on the floor anyway, and he was carried or placed on a blanket. - Lack of empathy and compassion As veterinarians, we are expected to provide a professional examination and treatment, as well as objective information. I can't say to what extent I possess more or less empathy than my colleagues. However, when I look at all the other reviews, I must have some issues after all. But both sides—doctor and patient or pet owner—are always involved here. Considering these aspects, I strongly doubt how badly I supposedly behaved in this emergency, and that I'm in the wrong profession. Therefore, I find the one-star rating more than questionable. Ultimately, however, every reader must decide for themselves.

We used the emergency service at Jens Glauer's veterinary practice for our cat. Officially, the emergency service was open until 10 p.m. I called at 9:55 p.m. and it took me about 16 minutes to get there. Despite that, they still saw us. They were very kind, friendly, and truly helpful. In a situation like that, they were invaluable and, unfortunately, not something you can take for granted anymore. Thank you so much!

First time there and very, very satisfied. My cat and I felt comfortable right away. A friendly, pleasant vet who explained everything very well. Price was okay. We'll be back! 👍

Absolutely satisfied. Both of our old female dogs were able to pass away peacefully at home in their familiar surroundings when the time sadly came. I am truly grateful for that. We will, of course, be taking our new dog back to Mr. Glauer and his truly kind and friendly team!

What I experienced at Christmas wasn't just a normal failure—it was a complete moral disaster. On the morning of December 25th, I called the emergency vet because my dog ​​desperately needed help. Despite it being the emergency service, I was brushed off and told to come back at 9 a.m. It was clear from the start: genuine urgency didn't matter. I arrived with my 9-year-old Labrador, who was already suffering from severe neurological deficits. After a superficial, half-hearted examination and some aimless palpation, the doctor offered the dismissive comment: suspected herniated disc. No further diagnostic tests, no assessment of the acute danger, no clear recommendations for treatment. Two injections, a few pills—done. Quickly done, quickly paid. Then came the moment that says it all about this man: My dog ​​was paralyzed. He was in excruciating pain, couldn't move, and was completely helpless. And while I was panicking and worried about his life, this doctor wasn't concerned with providing medical help—but rather with how we would bill him. There was serious talk of laying the paralyzed dog on the floor so they could "settle the financial matter." It's hard to imagine a greater lack of respect for a suffering creature. Empathy? Non-existent. Compassion? Non-existent. Professional conduct? Also non-existent. Instead of attending to the acute emergency, Mr. Glauer seemed constantly overwhelmed, distracted, preoccupied with his phone and computer—but not with the animal lying before him, desperately in need of help. A responsible veterinarian would have acted immediately and sent me to an animal hospital without delay. That would have been the absolute minimum. He didn't. Fortunately, I took responsibility myself and drove to an animal hospital on my own just a few hours later. There, my dog ​​was immediately admitted as an emergency case—exactly as it should have been from the beginning. What remains is pure anger, profound disbelief, and the feeling of having been completely abandoned with a suffering animal on Christmas Day. In my personal opinion, anyone who prioritizes money over lives in emergency situations should have their veterinary license revoked. Anyone who works like that should find a profession where they can make a lot of money quickly without causing suffering or death to living beings. That's not how I envision a veterinarian. And certainly not how I envision an emergency service. No one should have to experience something like that.