Tierarztpraxis Klein-Winternheim Katja Carstanjen & Diane Graw

I was very apprehensive about having all of my cat's teeth extracted due to FORL for various reasons. But placing my trust in this veterinary practice was absolutely worthwhile! They were always sensitive and my pet received the best possible care. They also respected my mask exemption, and I felt I was in good hands, both as a client and as a person. Here, animal welfare is clearly the top priority, which is truly commendable. Now, several weeks after the surgery, my cat is more vibrant than ever, more agile, more lively, and obviously more comfortable in his own skin than he has been since I've allowed him to live in my home. Thank you so much!

A very well-organized practice with an exceptionally friendly atmosphere. Our cats have already had several treatments there, including dental surgery. The care before and during the appointments has always been perfect.

We've been taking our Maltese to this vet for two years now and are completely satisfied. Our dog always feels comfortable there, which is especially important to us. The entire team is very empathetic, friendly, and handles the animals with love. You can immediately tell that they work with heart. Appointments are also usually available quickly. For us, it's the best choice – highly recommended!

I would like to share my personal experience with this veterinary practice. First, I want to emphasize that both the veterinarians and the veterinary assistants were always friendly and caring towards the animals. However, over time, I increasingly felt that the treatments and diagnoses were sometimes presented in a very extensive manner, resulting in high costs. I personally found the prices very high and sometimes difficult to understand, as individual visits quickly reached several hundred euros. I also had the impression that the most practical or economical solution for us wasn't always suggested when it came to medication. For example, a medication was available in two sizes – although the larger package would have been more sensible for us in the long run, the smaller version was still recommended. I understand that veterinary medicine is expensive and that an animal's health is paramount. Nevertheless, over time, I felt that the financial aspect was given far too much weight. For this reason, I ultimately decided to change veterinarians. This review reflects only my personal experience and is not intended as a general condemnation of the practice. I would like to clarify the following: Thank you for your feedback. I would like to make it clear that in my review, I did not suggest that medications are deliberately dispensed differently for financial gain. That was not my statement and it is not my intention. My wording was apparently interpreted differently in your response than I intended. It was my personal perception, not an accusation. Furthermore, in my original review, I did not only mention negative points but also highlighted positive aspects. However, your response focused exclusively on the critical points. My review reflects my personal experience. In my view, reviews also serve to express both positive and critical impressions, which a practice can then evaluate accordingly. It is important for me to emphasize that I will not tolerate any accusations. At the same time, it was not my intention to suggest any dishonest motives on the part of your practice. I would like to emphasize that I will not tolerate any accusations being made against me. I was simply describing my perception as a pet owner!

Our 18-year-old cat had her dental surgery here at her advanced age – from the initial examination to the follow-up care, we felt completely at ease. Both Ms. Carstanjen and Ms. Graw are wonderful, empathetic, and absolutely competent veterinarians!