Walter Reis

The whole team is very friendly, helpful and attentive and the doctor knows what he is doing, it is simply great and I would like to thank myself and my dogs for their great effort

First of all: All the negative reactions are just snapshots in time. Everyone makes mistakes. Mr. Reis is a truly experienced and competent veterinarian. His somewhat firm manner is exactly right for anxious patients because it prevents them from becoming even more frightened by their owners' pity. Mr. Reis always says things straight and explains how best to behave around your pet. I've been taking my dog ​​to him for almost ten years and we've always been satisfied, including with the price. Here's to many more years!

On December 9th, 2025, we took our 18-year-old dog, Pünktchen, to Dr. Reiss for an appointment. She was unwell, had almost no appetite, was sleeping abnormally, and refused to eat. A blood test was done, supposedly showing good results. A tooth was extracted without further ado, using only local anesthesia. At home, Pünktchen was not only in pain but also vomited and suffered from the strange tooth extraction, and it bled for a long time. We are appalled that Dr. Reis is still practicing. The conclusion is that with an ultrasound and X-ray, he should have been able to see that Pünktchen was seriously ill. This meant that at our second appointment today at a clinic in Augsburg, an X-ray revealed fluid in her lungs and a tumor. Thank you, Dr. Reis, for your incompetence; we had to let Pünktchen go.

Well, first of all, this vet and his assistant (not his wife, who is very friendly) absolutely do not deserve a single star or anything else. On August 11, 2025, I brought my other two cats for an examination and spoke with Dr. Reis about them being in heat and my already scheduled spay/neuter appointment. Dr. Reis said there was still an opening and I could reschedule my cats' surgery. However, I was running late (due to my own surgery) and called. This assistant was incredibly rude to me on the phone and wouldn't let me finish speaking. She said they didn't give a damn and didn't want to hear what I had to say 😤😤🤯🤯😳😳 According to Dr. Reis, I shouldn't even bother coming back to the practice and should find another vet 🔍. I even heard Dr. Reis saying it in the background. Dr. Reis, the vet, is definitely good at raking in the cash (every visit was handled like a Formula 1 race. Short time, but a high bill). So I had to find another vet as quickly as possible, and thankfully I found one who is competent, empathetic, and actually listens to the wishes and needs of both the pet owner and the animals. They even gave me information on how to manage my cat in heat until her surgery. Dr. Reis didn't even provide that kind of information. The price was great! 👍 I explained the situation to the new vet, what Dr. Reis had done. He just swallowed hard and said it was completely unacceptable and unprofessional. In short: Absolute incompetence! Thanks, but never again. P.S.: I'm giving Dr. Reis a measly one star.