Dr. Kerstin Koppenburg

I am infinitely grateful and would like to take this opportunity to express my sincere gratitude to the vet and the assistants. I was able to get an appointment with my puppy shortly before closing time. Everyone was very friendly and accommodating. I received competent advice even on the phone. They took plenty of time and explained everything to me calmly. The assistant was incredibly empathetic and calmed my fears with her manner. My puppy is doing well again, thanks to the quick help and excellent care.

The reception staff were very friendly. Our dog was examined, but it felt a bit rushed and impersonal. The examination room was a bit... well, I've certainly seen cleaner ones. But our four-legged friend is doing well again. Thanks again!

I would deduct one star. We were there with a chinchilla because she gave us false information. First of all, we were referred to the next day in an emergency. When we finally got an appointment the following day at 4 p.m., we were told that she finishes work at 6 p.m. An x-ray was taken and we were diagnosed with a suspected tumor. The consultation helped with the diagnosis with the vet as if she were the vet. We wanted to see the tumor on the x-ray. They couldn't show us that and suddenly it was a guess. Our chin was helped, not just an outrageous bill for nothing. I would seriously think twice about taking another animal to this practice for treatment.

In a very stressful situation, you can tell they truly understand your pet. During the visit, and also during the phone call, they are always very friendly and professional and do their best to help.